winbaji Privacy Policy
When you use the winbaji platform, we are committed to giving your personal information the highest level of protection. This policy explains in detail — what information is collected, how it is used, and what your rights are.
Introduction and Scope
winbaji is an online gaming and betting platform operated for users in Bangladesh. This privacy policy applies to the winbaji website, mobile application, and all related services.
The purpose of this policy is to clearly inform you what information we collect, why we collect it, how we use it, and what steps we take to protect your information. By using this platform, you are considered to have agreed to the terms of this policy. We therefore ask you to read this policy carefully before creating an account on winbaji.
This privacy policy is an integral part of our Terms and Conditions. Both documents together govern the relationship between you and winbaji.
This platform is intended only for individuals aged 21 or above. We do not intend to collect or process information from minors.
Information Collection
winbaji may collect your information in various ways. Below is a breakdown of the categories of information collected:
2.1 Registration and Account Information
When you open an account on winbaji, we collect:
- Full name, date of birth, and nationality
- Mobile number and email address
- Password (stored in encrypted form — never readable directly)
- Preferred language and currency (Taka / ৳)
2.2 Identity Verification Information
As part of responsible operations and to ensure platform security, we may request additional documents for identity verification in certain circumstances, such as:
- National ID card (NID) or passport
- Utility bill or bank statement for address verification
- Proof of ownership of the payment method
2.3 Financial Transaction Information
During deposit and withdrawal processes, we retain records of the relevant transactions. Transactions on this platform can be made via bKash, Nagad, Rocket, and bank transfer. Complete payment method details (such as full card numbers or PINs) are never stored in our system.
2.4 Behavioural Usage Information
When you use the platform, the following information may be collected automatically:
- IP address and device identifier
- Browser type, operating system, and screen resolution
- Time spent on the platform, pages viewed, and click patterns
- Game play history, bet amounts, and results
- Session start and end times
2.5 Communication Information
If you contact the support team via live chat or email, a record of that conversation may be retained and used to improve the quality of service.
Purpose of Using Information
winbaji uses your information only for legitimate purposes. Information is processed for the following reasons:
3.1 Service Operations
- Account creation, verification, and maintenance
- Processing deposits and withdrawals
- Keeping records of game and betting results
- Managing bonuses and VIP benefits
3.2 Security and Fraud Prevention
- Detecting unauthorised access and suspicious activity
- Preventing multiple accounts or fraudulent activity
- Verifying the authenticity of financial transactions
3.3 Customer Support
To provide quick and effective resolution of your requests or complaints, our support team may access your account and transaction information.
3.4 Responsible Gaming
We may analyse your gaming behaviour to identify potentially harmful patterns and offer assistance where needed. The responsible gaming guidelines contain detailed information on this.
3.5 Service Improvement and Analysis
- Improving platform performance and user experience
- Planning new games, features, or offers
- Identifying and resolving technical issues
3.6 Communication
Your mobile number or email address is used to send essential service notifications (such as transaction confirmations and password change alerts). Promotional messages are not sent without your prior consent.
Sharing Information with Third Parties
winbaji never sells your personal information. However, information may be shared with third parties in the following limited circumstances:
4.1 Technology Service Providers
We use various third-party services to operate the platform — such as payment gateways, cloud hosting providers, and analytics services. These organisations only access the information necessary for their specific tasks and are contractually bound to comply with our privacy policy.
4.2 Game Software Providers
Game studios such as Pragmatic Play, PG Soft, JILI, and Evolution may receive minimal technical information to keep their software running. They do not have access to your personal identity information.
4.3 Legal Obligations
Information may be provided to the extent necessary to comply with a court order or a lawful request from an authority. In such cases, the legal directive will take precedence.
4.4 Corporate Changes
In the event of a company merger, acquisition, or transfer of assets, your information may pass to the new managing entity, but the terms of this policy will remain in effect.
Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the winbaji website and app.
5.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
- Functional Cookies: Remember your preferred language, theme, and other settings.
- Analytics Cookies: Used to understand how the platform is used. These do not directly identify you.
- Marketing Cookies: Help display relevant advertisements. There is an option to disable these.
5.2 Cookie Controls
You can delete or block most cookies through your browser settings. However, disabling essential cookies may cause some features of the platform to not work properly.
Data Security Measures
To keep your information secure, winbaji maintains both technical and organisational security measures:
- All data transmissions are protected by SSL (Secure Socket Layer) encryption
- Passwords are stored using a strong hashing algorithm — no one can read them directly
- Access to sensitive data is restricted to authorised staff only
- Regular security audits and vulnerability assessments are conducted
- An incident response plan is in place for a swift response in the event of a data breach
- Server infrastructure is monitored 24 hours a day
Although we take the highest level of precautions, no system on the internet can be claimed to be completely secure. We therefore ask you to also keep your password and account information safe.
Data Retention Period
winbaji retains your information only for as long as necessary. The general policy is:
- All account information is retained while the account is active
- Financial and transaction information is kept for a specified period after account closure, in accordance with applicable law
- Identity verification documents are retained for a defined period to meet legal requirements
- Customer support communication records are kept for a reasonable period for dispute resolution
- Once the specified period has passed, information is securely deleted or anonymised
User Rights
You have certain important rights regarding your personal information:
8.1 Right to Access Information
You have the right to know what information we hold about you. Upon request, we can provide you with a summary of the information we hold about you.
8.2 Right to Correct Information
If any information we hold about you is incorrect or outdated, you may request a correction. Providing accurate information is important for the proper management of your account.
8.3 Right to Delete Information
In certain circumstances, you may request that your data be deleted. However, if there are legal, regulatory, or contractual obligations, it may not be possible to delete all data.
8.4 Right to Object to Processing
You may object at any time to the use of your data for marketing purposes. In such cases, we will remove you from promotional communications.
8.5 Right to Data Portability
You may request a copy of your data in a structured, commonly usable format.
To exercise these rights, contact our support team. For more information, visit our FAQ section where you will find answers to common questions.
Children's Privacy
winbaji's services are exclusively for individuals aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.
If a minor attempts to create an account and our system detects this, that account will be closed immediately and the associated data will be deleted as soon as possible.
If you believe we hold information belonging to a minor, please contact our support team immediately.
Changes to the Policy
winbaji may update this privacy policy from time to time. Reasons for changes may include:
- Changes in technology or the nature of services
- Changes in the legal or regulatory environment
- User feedback and the need to improve protections
If there are significant changes, we will send a notification to your registered mobile number or email, or the changes will be clearly announced on the platform. Continued use of the platform after changes have been made will be considered your acceptance of the revised policy.
The "Last Updated" date at the top of this page always reflects the most recent version of the policy.
Contact & Complaints
If you have any questions, comments, or complaints about this privacy policy, please get in touch with us. Our support team is available 24 hours a day, 7 days a week in both Bengali and English.
Contact Methods
- Live Chat — via the support section of the platform
- Email: [email protected]
We aim to respond to your data protection requests as quickly as possible. To learn more about us, visit our About Us page.